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I can not express mow much I regret that this is not a stellar moment. I have had a suggestion to continue knitting and just cut the yarn where necessary and weave in those ends later. I just don’t see that as being the best solution. I want you all to knit with yarn that you can wholeheartedly recommend to others. Between the splitting yarn and the slubs I don’t think we are at a place we can do this.
At present Sarah will be unable to get us replacement yarn. She will be giving you all a refund and I will post to you what our next steps with the yarn will be. Please email me at email@example.com and I will help you arrange repayment.
For now if you could look over your yarn and take a few photos of any troublesome spots in your yarn and perhaps let me know the frequency at which they are occurring I would be very thankful. For clearest images, please take photos against a white backdrop, perhaps just a bit of photocopy paper.
I do ask for your forgiveness in this. My sincerest apologies and deepest alohas,